Technology solution that works for you

As your assistance business grows, the clients grow, the transactions grow, the team grows and so does the challenges in managing information, processes and tasks. Unlike in the many other industries, the purpose-built solutions for assistance industries are few. As a group, we have first-hand experience that such systems are not readily available and those available are expensive. We took the challenge ourselves and developed an end-to-end suite of technologies for the assistance industry.

We have worked hard to solve four major problems, and with our systems a complete solution can be provided.

1. Travel risk management system for the clients – Clients expect us to assist with the duty of care obligations for their global workforce. Clients need assistance companies to provide a system for them to manage travel risks and empower their employees with information and training to stay safe and seek support 24x7. AssistXGateway has developed Customer system to provide such a platform.

2. Case management system for the assistance team – The assistance team needs a robust system to manage incoming cases, communications, notes, attachments, reserves, guarantee of payments, invoices, etc. Assistance team also needs a database of providers in every country whom they could contact to provide assistance to the client. AssistXGateway has developed Provider system to provide such a platform.

3. Support system to manage the assistance call centre – When the volumes of assistance requests surge, there comes the need to run a 24x7 assistance call centre that can handle mass casualty scenarios. Such operations need to be able to handle hundreds of chats, calls and emails every hour and manage all communications. AssistXGateway has developed Support system to provide an excellent call centre system.

4. Alerts and news system to keep travellers safe – Travellers need to know what is happening around them during the travel to keep themselves safe. Clients have expectation that we will provide them relevant information to keep their employees safe. AssistXGateway has developed Alerts system for news service that notifies travellers of incidents 24x7 in real time. We maintain a comprehensive level of information on each country that is useful to the travellers to minimize risks relating to travel.

We understand every assistance business is unique and they have their own requirements. We understand many of such companies are growing with the industry and are not able to afford expensive system with upfront fixed costs. Hence, we have designed not only our technology but also our pricing in a way it works for you.

• All AssistXGateway systems are offered primarily as subscription-based software at an affordable per user per month fee.
• You are free to upgrade or downgrade licences at any time without any penalties or friction. We do not have lock in period, minimum requirements or binding licences.
• All AssistXGateway system can be used individually, together or in combination with other in-house or external systems. You can mix and match the systems you need.